Published: 07 January 2015
Author: The British Retail Consortium
Publisher: The British Retail Consortium
Preventative action is action to ensure that future re-occurrence of a non-conformity is prevented. In order to complete effective preventative action it is important to understand the fundamental or underlying reason why the non-conformity could occur, usually achieved by root cause analysis.
Root cause analysis is a problem solving process for conducting an investigation into an identified incident, problem, concern or non-conformity, and requires the investigator(s) to look beyond the solution to the immediate problem and understand the fundamental or underlying cause(s) of the situation. This may involve the identification and management of processes, procedures, activities, inactivity, behaviours or conditions.
This guideline is intended to help sites to understand how to carry out preventative action and root cause analysis, and how to interpret the requirements of the BRC Global Standard for Food Safety Issue 7 in these areas.