Published: 23 May 2007
Author: The British Retail Consortium
Publisher: The British Retail Consortium
This guideline provides practical guidance and advice on the handling of product safety issues. The publication is appropriate for organisations of all sizes and is designed to assist with the development of policies and plans that can be linked to detailed operational procedures to provide enhanced consumer protection and minimise commercial impact to the business.
A product recall system is a fundamental component of a company’s product safety management system. EU legislation stipulates obligation to all sectors of the supply chain to ensure effective systems are in place to minimise safety risks to consumers. This risk must be controlled by the introduction, implementation and maintenance of effective and efficient product recall processes.
The guideline gives an insight into what is involved in a product recall, as well as guidance and advice on creating or improving product recall processes. Key features include:
• Developing and implementing an incident management plan
• Incident management
• Risk assessment
• Risk management
• Implementing product recall and product withdrawal procedures
• Post product recall initiative