Picture of BRC Global Standard Best Practice Guideline Complaint Handling Issue 2 FR Unlocked PDF Version

BRC Global Standard Best Practice Guideline Complaint Handling Issue 2 FR Unlocked PDF Version

SKU: ISBN 978-1-78490-083-0
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French Issue 2 PDF Unlocked

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Size: A4
Format: PDF
Published: 12 Aug 2008
Author: The British Retail Consortium
Publisher: The British Retail Consortium

A comprehensive complaint handling system is an essential component of a company’s safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. This guideline promotes best practice for an effective complaint handling system, providing a framework for users to:

• Identify methods of effective complaint capture
• Give guidance on handling complaints
• Investigate complaints and identify corrective action required
• Categorise and trend complaint
• Identify opportunities for continual improvement

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